Return and Refund Policy
Last updated: January 10, 2026
Thank you for shopping at OakMax.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to OakMax Limited, 342 Regents Park Road, London N3 2LJ.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to OakMax, accessible from https://oakmax.co.uk/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You have the right to cancel your order within 14 days without providing any reason.
The cancellation period will expire 14 days from the day on which you receive the goods or when a third party, other than the carrier and indicated by you, takes possession of the delivered product.
To exercise your right of cancellation, you must inform us of your decision through a clear statement. You can notify us via:
- Email: info@oakmax.co.uk
Please include your order number, details of the goods, and your contact information to help us process your request promptly.
Important Note on Order Dispatch:
If you choose to cancel your order after we have dispatched the goods (you will receive an email with the tracking number once your order has been dispatched), please be aware that you will not be entitled to a full refund. The refund will only cover the cost of the goods, and the cost of transport will not be reimbursed.
We will process your refund no later than 14 days from the day we receive the returned goods. The refund will be made using the same payment method that you used for the order, and you will not incur any fees for this reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods were not used or damaged
You have the receipt or proof of purchase
The following Goods cannot be returned:
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Walker Industrial Park, Ollerton Road, Tuxford, Nottinghamshire, NG22 0PQ
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges and Damaged Products
If you receive a defective or damaged product, please contact us. We will assess the situation and, at our discretion, either offer a refund or send a replacement.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: info@oakmax.co.uk
